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New York Online Casinos is run by a small team of reviewers who compare online casinos for New York players — looking at game libraries, bonus terms, payout speed and banking options so readers can make their own informed choice. If something on the site doesn't add up, you've spotted an error, or you just want to ask about how we do things, this is the place to reach us.
What we can help with
We read every message, but we're best placed to help with questions about the site itself rather than issues tied to a specific casino account. Reach out if you want to:
- Report outdated information on a review — a bonus that's changed, a payout method that's no longer offered, or a licence status that needs rechecking
- Ask about how we score and rank the sites listed on pilotbrooklyn.com
- Flag a broken link, a typo, or something that doesn't display correctly
- Suggest a topic or comparison you'd like to see covered
- Raise a concern about how gambling content is presented on this site
What we can't do
We're an independent review and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. That means we're not able to help with:
- Account logins, verification (KYC) issues, or frozen funds at a specific operator
- Withdrawal delays, disputed bonus wins, or wagering requirement disputes
- Bonus codes that aren't working or promotions that didn't apply
For any of those, the fastest route is the customer support team of the casino in question — most of the operators featured in our rankings, including Raging Bull, Uptown Aces and Ignition, offer live chat support directly through their site or app. They hold your account details and payment history, which we never have access to.
Before you get in touch, a quick note on eligibility
New York currently regulates online sports betting, but online casino gaming is not licensed for real-money play within the state. Any operator that does accept New York players for casino-style games online is doing so outside a New York gaming licence, so eligibility, age verification (21+) and the legality of participation are matters each reader needs to weigh up for themselves before signing up anywhere. Nothing on this page, or elsewhere on pilotbrooklyn.com, should be read as legal advice — if you're unsure where you stand, a qualified professional is the right person to ask, not a comparison site.
If you or someone you know needs support
If your message is about a gambling problem rather than a question about our content, please don't wait on a reply from us. Confidential help is available right now:
- 1-800-GAMBLER — the national problem gambling helpline, available across the US
- HOPEline: 1-877-8-HOPENY — New York's dedicated problem gambling support line
Our Responsible Gambling page has more detail on deposit limits, self-exclusion tools and where to find further support if gambling has stopped feeling like entertainment.
Other places to look first
A lot of what people write in to ask is already answered elsewhere on the site:
- Curious how we put our rankings together, or who's behind New York Online Casinos? Our About Us page covers our review process and independence from the operators we list.
- Want to know the rules that govern how our content and site work? Check the Terms and Conditions.
How to reach us
Use the contact details or form provided on this page to send your message. We aim to reply within a reasonable timeframe, though as a small independent team we can't guarantee an instant response. Please include enough detail — which page, which casino, or which part of the site you're asking about — so we can look into it properly the first time.
This site is intended for adults aged 21 and over. If you're contacting us with a question about eligibility, age verification, or whether a particular site is right for you, please read our Responsible Gambling page alongside your message.